Frequently asked questions.

by Betcoin Poker on June 19th, 2018

Q: I made a deposit to BetcoinPoker, but I don't see my funds?

A: Please note that deposits require confirmation by blockchain. Once 1-2 confirmations are generated, your deposit will be received and shown in your account. You can track the confirmations through blockchain.info by copy and pasting your deposit address there.
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Q: What is the minimum deposit/withdrawal amount?

A: The minimum deposit/withdrawal amount is 1 mBTC (0.001 BTC) or equivalent of that, in Litecoins.
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Q: I deposited X amount of USD, but I received only Y amount. Why?

A: BetcoinPoker operates in mBTC. The amount of funds which you see in your account is not in USD or any other currency. For example if you deposit 10 USD through coin merchant, you will receive around 1.5 mBTC/0.0015 BTC. (based on rate of $6750 per 1 BTC)
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Q: Is the 1st Deposit Bonus automatically credited or I have to enter a code?

A: First deposit bonus is automatic. In case you don't receive it within 5 minutes of receiving your deposit, please contact Live support for further assistance. You can check your bonus status in the WALLET section of the poker lobby.
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Q: I requested a withdrawal, but I did not receive it, why?

A: Withdrawals are taking up to 24 hours during business days.
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Q: When is Rakeback credited?

A: Rakeback is credited every Monday. Usually around 11:00 AM EDT.
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Q: I sent/awaiting to receive a Player to Player transfer, but it was not processed.

A: When sending or receiving such transfer, please contact Live support and it will be processed. The function is not automatic.
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Q: I did not receive my validation code/withdrawal request code.

A: Please make sure to check your email spam folder.
In case you are using Outlook or Thunderbird and the code is not in spam folder, please open your email through the website mail provider and check the spam folder there. (example: gmail.com/yahoo.com)
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Q: I want to become an affiliate, how do I do that?

A: Currently there is no active affiliate program on BetcoinPoker. However if you have a specific offer, you can send it to support@betcoinpoker.ag and once we launch such program, we will contact you.
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Q: Can I play on mobile device (phone/tablet etc.) ?

A: You can freely play on your mobile device. In order to do so you, have to download "Puffin" browser from Google Play/App Store. There is a free version which is smooth and stable to play on a phone/tablet.
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Q: I see tournaments in USD and in mBTC, how is the conversion done?

A: All tournaments shown in USD are WTN (Winning tournament network) tournaments. When you click REGISTER on such tournament, a conversion rate will be shown. That rate is maintained and updated every hour by WPN. Winnings in such tournaments will be paid out in USD and converted to mBTC instantly, based on the exchange rate on which you bought in.